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Principal Enterprise Architect

Mike Reams

I design and govern the systems enterprises actually run on — ServiceNow, CMDBs, and cloud platforms — and I write about what it takes to change them without breaking anything.

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  • 26 yrs · enterprise systems
  • Azure Solutions Architect Expert
  • AI Consultant
  • 2 companies co-founded
Fig.01 — Enterprise AI Assistant in CSDM
CSDM model of an enterprise AI assistant, drawn in Blueprint Modeler. A business process (Resolve a customer case) and a business capability (Customer support) point at the Business Application Support assistant, which uses the Information Object Knowledge articles; a second Business Application, Refund agent (planned), has no service beneath it. The Business Service Customer support and its offering Customer support — chat depend on the Application Service Support assistant — production, which the Technology Management Service Offering Model gateway — production contains along with the Data Service Instance Hosted language model — production. The production service receives data from the Model gateway API and depends on an orchestrator application and a vector index application, both running on host app-node-01.
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Leading technical architecture across Sherwin-Williams' enterprise platform estate, and running an architecture knowledge base that an AI curates and architects ratify.

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