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PRJ · 2015

Integrated Alexa Voice Assistant in ServiceNow

Connected Amazon Alexa to ServiceNow so people could ask about their application portfolio or a ticket's status by voice.

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Integrated Alexa Voice Assistant in ServiceNow

What it did

Amazon Alexa connected to ServiceNow for portfolio management and help desk ticketing. Someone could ask Alexa about their application portfolio or the status of a ticket, and hear the answer from ServiceNow.

Built in 2015, the year Amazon opened Alexa to outside developers.