# Integrated Alexa Voice Assistant in ServiceNow

> Connected Amazon Alexa to ServiceNow so people could ask about their application portfolio or a ticket's status by voice.

Canonical: https://mikereams.com/work/integrated-alexa-voice-assistant-in-servicenow

Year: 2015  
Technology: Amazon Alexa, Amazon Web Services  
Topics: Voice, Alexa, AWS, Integration, Communication, API, Web Development, Productivity

![Integrated Alexa Voice Assistant in ServiceNow](https://mikereams.com/work/d898ee5d6319dd94926db5f56944e93fefd32914-790x395.png)

## What it did

Amazon Alexa connected to ServiceNow for portfolio management and help desk ticketing. Someone could ask Alexa about their application portfolio or the status of a ticket, and hear the answer from ServiceNow.

Built in 2015, the year Amazon opened Alexa to outside developers.